Contact

Four addresses, each going somewhere different. Picking the right one is the fastest way to get a useful answer.

Two things that are faster than writing to us

A question about a product — its features, its compatibility, what it does not do — is best asked to the author directly, from the listing. They wrote it; we did not.
A problem with an order — a refund, a product that does not match its description — goes through the dispute form, not through email. It creates a file both sides can answer in. Report content →

The addresses

[email protected]	Anything about your account, a licence key that will not work, a download that fails.
[email protected]	Invoices, VAT numbers, a company name to correct on a receipt.
[email protected]	Legal notices, data protection requests, anything a lawyer wrote.
[email protected]	Something published here that infringes your rights, or that should not be online at all.

How long you will wait

Support and billing are read every working day and answered within two. Legal and reports are answered within the time the law gives us, which is shorter. There is no phone number: this is a small team and a written trail serves you better than a call nobody can quote back.

Who is behind this

The operating company, its registration number and its postal address are written in full in the terms of sale. European law requires them to be there, and they are — we do not hide behind a form.

Terms →

Still stuck?

Write to us. A question asked twice usually means this page is missing an answer.

Frequently Asked Questions